Shipping policy

Shipping Methods and Schedules: Surbec will attempt to ship the Products within the estimated times reflected on your order but will not be liable for any failure to do so. If Surbec learns it cannot ship within the estimated times, you will be advised via email or phone call of the new estimated shipment date.  Unless the Buyer specifies in writing the desired method of transportation at the time of his/her acceptance of Surbec’s quotation, Surbec will use its judgment in selecting the carrier and route. Delivery schedules are estimated and assume the timely receipt of all necessary information and documentation from the Buyer, and Surbec assumes no responsibility for delays. All shipments and requested lead times are subject to Surbec' ability to: (a) obtain necessary materials and Products, and (b) schedule or provide transportation. If the Buyer delays the delivery of any Product, Surbec may invoice the Buyer for the Product, and hold it at the Buyer's risk and expense pending further instructions.

Additional shipping charges may be assessed for any accessorial requested at the time of delivery. Please communicate any requirements for delivery to the customer service department at the time the order is placed. Standard delivery is between 8am to 5pm, Monday through Friday. Accessorial equipment can include, but is not limited to, lift gate and pallet jack at delivery, inside delivery, time definite deliveries, and delivery appointments.  Shipping charges are non-refundable. 

Delivery:  Unless otherwise agreed to in writing by Surbec, (a) all prices are net, FOB Origin and (b) title to and risk of loss of the Product will pass to the Buyer at the FOB point. Surbec is not responsible for any loss, damage, or delay that may occur after Products have been accepted for shipment by the carrier.

The Buyer will cooperate fully with Surbec’s efforts to deliver the Product and will be appropriately prepared to safely and promptly receive the Product when it is delivered.

The Buyer is responsible for checking Products to ensure that the correct volume, concentration levels, and type of Products have been received. Any shortage, excess, incorrect shipment, or defect must be reported to Surbec within seven (7) days of receipt of the Product by the Buyer. Surbec will not be responsible for any Claim for shortages or failure to meet specifications after this time. In the case of bulk tanker shipments, the weight of the Product reported by Surbec at the origin point will govern.